Customer feedback
100% of customers rated Labour Loot’s customer service as ‘Excellent’ and/or gave Labour Loot a 5 star Google review
100% of Labour Loot customers said the TENS machine was beneficial to them in labour
“Fantastic service, great communication and super responsive. Absolutely the best choice to get a TENS machine for labour, it was a massive help. I would definately recommend hiring a TENS machine from Labour Loot!” Faye, April 2024 (5 star Google review)
“Seamless experience” Sarah, May 2024 (5 star Google review)
“TENS machine saved me! I loved it. Thank you” Simona, April 2024
“The process is seamless, the product is like new. Clare is very professional, quick with sending out the TENS machine & affordable compared to other providers. Without the TENS machine my labour would have been very different it really does help with pain management. It made it possible to have a vaginal birth with minimal pain relief consisting of morphine before being fully dilated, gas & the TENS machine” Tash, April 2024
“Fast delivery, excellent communication and easy to use!” Emma, April 2024 (5 star Google review)
“The delivery was packed so beautifully with very clear instructions - I loved that it included a pre-paid satchel for easy return. The TENS machine itself was super helpful in early labour and is a must have for anyone who is planning an unmedicated birth” Mel, March 2024 (5 star Google review)
“I was happy with the whole process from start to finish. A very detailed email explaining how to use the TENS machine with videos as well as the items within the Birth Box. Clare was very helpful in holding a TENS machine for me to order for my birth. Communication was wonderful” Jess, March 2024
“I found the TENS machine really helpful and easy to use. It was a great distraction from labour pains and gave me something to focus on. Would highly recommend. The customer service was also really prompt and helpful” Rima, February 2024 (5 star Google review)
“I am very satisfied with the service provided by Clare, very quick delivery and everything what you need to go to labour. Clare organised it all so well. I definitely recommend using her services” Astrid, February 2024 (5 star Google review)
“Oustanding service. I received my TENS machine super fast, with a very generous hire window. Price was the best I found from searching online and the TENS comes with everything you need including spare batteries/leads to ensure no hiccups on the day. It worked perfectly and really helped during my labour. Communication has also been excellent. I highly recommend using Labour Loot!” Brooke, February 2024 (5 star Google review)
“Amazing quick service and very helpful to get my product sorted” Kerry, February 2024 (5 star Google review)
“I used the TENS during labour for my two births and found it to be a fantastic help. I was able manage my contractions and focus on relaxing my body and achieved two quick and unmedicated births. Hire was straightforward as was the return process, also this was the most affordable option I found. Thanks Labour Loot!” Jessica, January 2024 (5 star Google review)
“TENS machine was awesome value for money, came with spare parts and batteries just in case they were needed as well as a return envelope making it very easy to return. I loved using the machine during birth it was extremely helpful with the pain. I also had some complications post birth and was very grateful for Clare’s flexibility in returning the machine. I would highly recommend for any mum” Alex, January 2024 (5 star Google review)
“I stumbled across Labour Loot on Facebook when I was searching frantically last minute for a TENS machine 6 days before I was due! I told Clare that I had left it until the last minute. She was out of stock but told me she would be in touch. Turns out she was able to source one for me and had it express posted. It arrived 3 days before I went into labour. I had my 6th baby on the 24th. I have always had drug free labour’s but this was the first time ever using a TENS machine and WOW what a difference. It really does distract you from the strength of the contractions and even though I only had a 2 hour labour I still remember during the transition stage having to turn the machine down because it was too intense. Would highly recommend using a TENS and highly recommend using Labour Loot. Thanks so much!!!” Kate, January 2024 (5 star Google review)
“Such a great service and product. Easy instructions and return envelope to get it back to them without any fuss. The TENS machine was absolutely integral to my labour and I am grateful that companies like this exist to empower women!” Sarah, January 2024 (5 star Google review)
“Thank you so much, this was a lifesaver!” Anastahsia, December 2023
“I would highly recommend Labour Loot. I hired the TENS machine for my labour, it worked amazingly for me and helped me achieve a natural birth. Customer service was fantastic and the delivery was super fast. Thank you” Sarah, November 2023 (5 star Google review)
“The TENS machine was great to use during my first labour delivery and return was really easy, and it was great to have a big window to hire as my baby came early!” Georgia, November 2023
“I definitely recommend using TENS machine - it worked great during my labour and helped me to go through natural birth without any medicated pain relief. Ordering with Labour Loot was fast and easy. I appreciated the clear instructions on how to send it back and that the required packaging was provided making the return process very smooth. Thank you, Clare!” Oksana, November 2023 (5 star Google review)
“Super easy hiring process and quality service! The process of hiring and returning the TENS machine was made really easy with clear, simple instructions to follow. The machine arrived quickly when hired and worked perfectly throughout my labour. Allowing me to birth using only the TENS machine for pain relief. Thanks for making it so easy and for the great communication throughout the process” Jemma, November 2023 (5 star Google review)
“Great way to hire TENs for birth with everything included. Easy delivery and return” Nicki, November 2023 (5 star Google review)
“I recently used Labour Loot for TENs hire. Wonderful service! Fast delivery and super easy to return. Would definitely recommend to friends and family.” Saskia, November 2023 (5 star Google review)
“Excellent experience. Highly recommend” Sophie, October 2023 (5 star Google review)
“Hiring from Labour Loot was one of the best decisions that I made! The service was top notch and the TENS machine was outstanding, I loved that boost button. It helped me achieve a natural birth without any pain relief! Thank you Clare” Sophia, October 2023 (5 star Google review)
“I have purchased Silverettes before (they are great, protective and prevent leaking) but needed the next size up. The experience of purchasing through Labour Loot was smooth and the communication about postage and delivery has been awesome. I highly recommend Labour Loot and supporting small businesses (particularly a qualified midwife after seeing them in action and deeply appreciating what they do)” Michelle, October 2023 (5 star Google review)
“Hire and returns was excellent and easy, very easy process it’s all done for you and good value” Fiona, October 2023
“Love this company!! The TENS machine was incredible and I feel so lucky to have been able to use Labour Loot to hire it. Very easy hire process and return process!” Alice, September 2023 (5 star Google review)
“So impressed with this company and the machine itself. Such a straight forward process, especially the pre-paid return satchel. This was my first baby and I managed the labour and birth with nothing but the TENS machine which was very unexpected! I will definitely be recommending to other mums to be. Thank you!” Josie, August 2023 (5 star Google review)
“Great service, easy communication and guidance. TENS machine was great help for me!” Naomi, August 2023 (5 star Google review)
“Hire/return process seamless. TENS machine high quality. TENS machine helped me labour naturally - I absolutely loved it” Caitlin, August 2023 (5 star Google review)
“Highly recommended - very quick turn around, great communication and all round seamless hire process. Supporting a small Australian business too :)” Veronique & Kurt, July 2023 (5 star Google review)
“I strongly recommend hiring the TENS with Labour Loot. It helped me to manage the pain at home and supported me during the whole process. At one point I just left the boost option on and managed to give birth without an epidural. The communication with the company was great, with clear instructions on how to use it and send it back. Thank you” Camila, July 2023 (5 star Google review)
“Fantastic product and quickly delivery. Would highly recommend and use again!” Hannah, July 2023 (5 star Google review)
“Great customer service. Very prompt responses and delivery” Gizem, June 2023
“Experience start to finish was great, I really wanted a natural labour and the TENS machine was the only form of pain management I ended up using! Very effective. Delivery was super quick and the returns process simple as! Thanks again” Stephanie, June 2023
“A great local business, it was easy to order the TENs and it arrived quickly and with easy to follow instructions. Returning the machine was also super easy. I found the TENs super helpful and useful during labour and I would recommend it to other expecting Mums” Jess, May 2023 (5 star Google review)
“Great experience to hire from Labour Loot! I credit the TENS machine with getting me through early labour. Clare was super responsive and helped with arranging next day drop off of the rental. Thank you!!” Emmalee, May 2023 (5 star Google review)
“Highly recommend Labour Loot. Clare was incredibly quick at responding and shipping. The pack came with everything needed and had clear instructions. A great stress free way of hiring a tens machine!” Jessica, March 2023 (5 star Google review)
"I really benefited having this - I used it for over 12 hours at home and in the hospital. The entire hiring process of the tens machine was also really seamless. Don’t think twice and rent it!" Nicole, February 2023 (5 star Google review)
“I made it through my whole labour with just a TENS machine. I will be recommending to all my friends and hiring for any future births!” Megan, February 2023
How can Labour Loot improve the hire/delivery/returns process or product? Answer: “Nothing - it was perfect!” Megan, February 2023
“Couldn’t fault the process of ordering, delivery or return. Everything arrived beautifully packaged and ready to use. Thank you for providing such a fantastic tool for labour. The beautiful packaging made it so easy to have everything ready to go, packed in my labour bag. The TENS machine is so easy to use which is just what you want in the moment! I will definitely recommend Labour Loot to any expecting Mumas in the future”. Sophie, January 2023
“Super easy process, everything is included so you don’t need to think!” Tash, January 2023
“Package was delivered during labour within hours. Picked up from our front door” Grace, January 2023
“The hiring process was very easy along with the return of the machine. The TENS machine helped ease my contractions a bit, so I’m glad I have hired one” Gabriella, January 2023